News/research from teacher-journalist Robert J. Ballantyne

CBC: Marketplace: Canada’s Worst Customer Service: The Store Edition

I was a field producer, digital producer and researcher on this episode of CBC TV's investigative consumer show.

CBC Marketplace journalist Erica Johnson in Toronto Photo by Robert J. Ballantyne

The highly-rated show was viewed by over a million Canadians, and featured my hidden camera work as well, where I tested the service quality at two Canadian Tire retail locations in Toronto.

Related link

Watch the full report on CBC.ca

More from Mr. Ballantyne